Graphic Design FAQ’s
It can be difficult choosing a design company at times. There are so many things that go into designing a graphic of any type (flyer, business card, logo, poster, photo retouching, etc). Over the years we have received so many questions that we thought maybe we could answer some of them here. Don’t see the answer to your question? Contact us @ firstname.lastname@example.org (01/15/2019)
Q. What is Wildpraize Music & Media?
A. Wildpraize Music & Media (WMM) is a Music and Graphic firm that provides graphic design, promotion and print. As well as houses Gospel Artist Yolanda Marant.
Q. How long has WMM existed?
A. WMM is 13 years old. We launched in 2006 in Denver, Colorado.
Q. What is Graphic Design?
Graphic design is the process of visual communication, and problem-solving through the use of type, space, image and color. The field is considered a subset of visual communication and communication design, but sometimes the term “graphic design” is used interchangeably with these due to overlapping skills involved.
Q. What is an e-blast?
A. An Email Blast is electronic mailing, sent all at once to a large emailing list. It’s like an electronic version of direct mail marketing (your flyer designed by us or you). An e-blast contains pre-formatted messages built-in to the body of a e-mail. Eblast frees you and your clients from attachments. Eblast can be sent to 1,000’s of people at once. WMM has a listing of over 16,000 people. All eblast are pushed on social media sites like Facebook, Twitter, etc.
Q. What is Flyer?
A. A flyer or flier, also called a circular, handbill or leaflet, is a form of paper advertisement intended for wide distribution and typically posted or distributed in a public place or through the mail. Flyers may be used by individuals, businesses, or organizations to: Promote a good or service, such as a restaurant, event or nightclub. They come in all sizes as small as a 3×5 to 8×11.
Q. What software do you use?
A. WMM uses all Adobe professional products such as Photoshop.
Q. There seems to be a lot of Christian work on the site. Do you only design for the Christian community?
A. No, we are here to service for EVERYONE. We want to help you impact your community, city and the world.
Q. What is your turn around time?
A. Turnaround time is based the on the project. Projects can be turned around as fast as 48 hours.
Q. Is there a deposit required to start my project?
A. Yes, WMM requires a 50% deposit to place your project in production. The remaining balance is due upon final approval. (FULL payment is required for all orders under $100.00)
Q. Can you start work without a deposit?
A. Sorry, we will politely decline. The initial deposit puts your project in production and helps fund up-front costs that may be required to start.
Q. My project is complete. Can you please send me the Photoshop/Adobe files/layed files?
A. Yes, pending the project Adobe PSD and other files start at $125 and up. This does not include what you may have previously paid for your project. Please note: we understand that you would like to the ability to further edit your project if need be. But upon our experience this may not always be the best thing. You may not have the proper software to open the file along with the elements to edit it. Most adobe software can take up quit a bit of space of your computer. We don’t want you to damage your hardware. We always happy to make any needed updates to your project at anytime.
Q. How much do you charge for revisions? A. You are allowed unlimited revisions up to 3 rounds. Additional revisions are $25 and up per round pending the type of project.
Q. What is a revision round?
Wildpraize Music & Media presents a proof; you make revisions; and we make the required changes. That completes round one. The process of refining continues until both parties reach round four. Additional rounds are billed at $25/hour.
Q. Why do I have to pay $25/hour after four rounds?
A. To keep our prices as low as possible while offering great value, we include four rounds of revisions in each package. Experience has proven that clients who take this part of the process seriously rarely exceed four rounds. It bears repeating that you are allowed unlimited revisions per round. It is important that your project moves forward, that deadlines are met and that you stay within budget.
Q. How can I limit revisions?
A. Several tips make the collaboration process easier for both parties. First, it is Wildpraize Music & Media’s responsibility to make sure we conduct a detailed design brief that meets your expectations in the initial concept. And it is your responsibility to use your four rounds of revisions efficiently.
1. Involve the end decision maker as soon as possible and keep him or her involved.
2.Don’t show the design to everyone within reach and ask them to recommend changes. Humans are creatures of habit who feel obligated to suggest change just for the sake of doing so. We do recommend, however, that you get initial input from as many people as you need and give us those ideas. We will try to incorporate them in the first design concept. Keep the actual revision and collaboration process to 1 or 2 people. Otherwise, design and creativity are compromised.
3. Look over your proof as thoroughly as possible and make appropriate comments, remarks and revisions. When you’re done, check it again, and submit changes to us.
4. Trust us. We have worked in the trenches for years, and we have clients and projects to prove it. We strongly encourage that you resist the urge to redesign your proof. If in doubt, ask questions, make suggestions and, together, we will discuss options. Remember, you hired us to be the experts so let us.
Q. When do I make my final payment?
A. When you have approved your last or only item(s), final payment is due.
Q. Do you charge rush fees?
A. We can’t give you a definite yes or no because each case is considered individually. WMM believes that planning ahead yields far better results than a job done on the fly. Racing against time and wrestling with panicked owners and employees isn’t fun. We realize, however, that things happen. If you make a last-minute request, Wildpraize Music & Media reserves the right to take the job at the usual price or add a $50.00 markup. But we will not reject the job because it puts other clients’ projects in jeopardy or because we refuse to work under pressure. Honestly, we thrive on it.
Because we want to gt to the Heart of the matter…getting the little things right is a big thing.
We believe customer service is the rule not the exception. We’re not in it for the quick win but winning over the long haul. Wildpraize Music & Media a does not outsource its calls or generate automated email responses. And we haven’t forgotten what Mama taught us: to treat others like we want to be treated. So give us a call; the first consultation is always free.
We are answers questions daily! Let us know what you need to know!